Terms of service
OVERVIEW
Welcome to Zelvio. The terms "we", "us" and "our" refer to Zelvio, a brand operated by AZEAL LIMITED. Zelvio operates this store and website to provide you with high-quality dietary supplements, including our premium botanical blends and nutritional products (the "Services").
These Terms of Service describe your rights and responsibilities when shopping with us. Please read them carefully. By visiting our site or purchasing our nutritional products, you agree to be bound by these Terms, as well as our Privacy Policy, Shipping Policy, and Refund Policy. If you do not agree to all terms, you may not access the website or use our services.
SECTION 1 - IMPORTANT HEALTH & SUPPLEMENT DISCLAIMER
The products offered by Zelvio, including but not limited to our botanical extracts and dietary supplements, are designed for general dietary support and daily wellness. They are not drugs or medical treatments. The statements made regarding these products have not been evaluated by the Food and Drug Administration (FDA) or any other regulatory body. Our products and the information provided on our website are not intended to diagnose, treat, cure, or prevent any disease or medical condition. Always consult with a qualified healthcare professional before starting any new dietary supplement, especially if you have pre-existing medical conditions, are pregnant, nursing, or are currently taking medications.
SECTION 2 - ACCOUNT AND INFORMATION ACCURACY
By using our Services, you confirm that you are at least the age of majority in your jurisdiction. When purchasing your Zelvio nutritional products, you must provide correct, current, and complete shipping, billing, and contact information. You are responsible for maintaining the security of your account credentials.
SECTION 3 - PRODUCTS AND REPRESENTATION
We make every effort to display the product packaging, ingredient lists, and nutritional information of our dietary supplements as accurately as possible. However, exact appearances of packaging may vary slightly. We reserve the right to modify our product formulas, ingredient sourcing, or discontinue items at any time. All descriptions and prices are subject to change without notice, but no price change will affect an order you have already successfully placed.
SECTION 4 - ORDERS, PRICING, AND BILLING
At Zelvio, we guarantee 100% transparent pricing. The final price of your dietary supplements, including any applicable taxes and shipping fees, will be explicitly calculated and displayed at checkout before you finalize your purchase. There are no hidden fees.
We reserve the right to refuse or cancel orders only under specific, valid circumstances, such as suspected fraudulent activity, payment processing failures, shipping address errors, or unforeseen inventory shortages. If we must cancel your order, we will notify you immediately using the contact details provided at checkout and issue a prompt, full refund to your original payment method.
SECTION 5 - SHIPPING, DELIVERY, AND ACCOUNTABILITY
We are committed to ensuring your products arrive safely. We process and dispatch orders according to the timelines specified in our official Shipping Policy. While we utilize trusted third-party carriers, we acknowledge that delivery delays can occasionally occur. Unlike stores that disclaim all responsibility once an item ships, Zelvio stands by our customers. If your package is significantly delayed, damaged in transit, or deemed lost, please contact our support team at hello@tryzelvio.com. We will actively investigate the issue and provide a satisfactory resolution, such as a replacement or refund, in accordance with our store policies.
SECTION 6 - INTELLECTUAL PROPERTY
All content on the Zelvio website, including text, product images, graphics, logos, and videos, is the property of AZEAL LIMITED or its content suppliers and is protected by international copyright and trademark laws. You may access our site for personal, non-commercial shopping purposes only. Unauthorized reproduction, distribution, or use of Zelvio's intellectual property is strictly prohibited.
SECTION 7 - THIRD-PARTY LINKS AND TOOLS
Our website may feature secure third-party tools (such as trusted payment gateways) or links to helpful external resources. We provide these for your convenience and security. However, we do not control these third-party platforms. Your use of any third-party tools or sites is governed by their respective terms and policies.
SECTION 8 - USER FEEDBACK AND REVIEWS
We love hearing how our supplements have supported your daily wellness routine. If you submit product reviews, testimonials, or feedback, you grant Zelvio the right to use, edit, and publish these comments on our website and marketing channels. We reserve the right to monitor and remove any feedback that is offensive, makes unapproved medical claims, or violates third-party rights. We strictly prohibit fake or incentivized reviews that violate consumer protection guidelines.
SECTION 9 - ERRORS AND INACCURACIES
While we strive for perfection, there may occasionally be typographical errors or inaccuracies regarding product availability, promotions, or transit times. We reserve the right to correct these errors. If an error materially affects an order you have just placed (such as an incorrect price), we will contact you immediately to offer the choice of proceeding with the corrected details or receiving a full, immediate refund.
SECTION 10 - PROHIBITED USES
You agree to use our site strictly for lawful purposes. You are prohibited from using the site to: (a) engage in fraudulent transactions; (b) violate any international or local laws; (c) upload malware, viruses, or disruptive code; (d) scrape or harvest personal information; or (e) harass or harm our employees or other users. Violations will result in immediate termination of your access to our store and potential legal action.
SECTION 11 - DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY
Our dietary supplements are provided to you "as is" for your personal dietary support. While we stand proudly behind the quality of our ingredients, Zelvio does not guarantee that our site will operate uninterrupted or error-free. To the maximum extent permitted by applicable law, AZEAL LIMITED and Zelvio shall not be liable for any indirect, incidental, or consequential damages arising from your use of our site or products. Importantly, this section does not limit your rights under standard consumer protection laws in your jurisdiction regarding defective products or our explicitly stated return and refund guarantees.
SECTION 12 - INDEMNIFICATION AND SEVERABILITY
You agree to indemnify and hold harmless Zelvio and AZEAL LIMITED against any claims or demands made by a third party due to your breach of these Terms. If any provision of these Terms is found to be unlawful or unenforceable by a court of competent jurisdiction, that specific provision will be severed, and all remaining provisions will continue in full force and effect.
SECTION 13 - GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of New Zealand, where AZEAL LIMITED is registered, without regard to its conflict of law principles.
SECTION 14 - CHANGES TO TERMS OF SERVICE
We may update these Terms of Service occasionally to reflect changes in our business practices, legal requirements, or platform updates. The most current version will always be posted on this page. Your continued use of the Zelvio website following any updates constitutes your acceptance of the revised Terms.
CONTACT SUPPORT & BUSINESS INFORMATION
If you have any questions about these Terms of Service or need assistance with your Zelvio products, our dedicated customer support team is ready to help.
- Business Name: AZEAL LIMITED
- NZBN: 9429053280350
- Registered Business Address: 4 Jarvis Court, Huntington, Hamilton 3210, New Zealand
- Email: hello@tryzelvio.com (Customer Support Response Time: We typically respond within 12 business hours)
- Phone (New Zealand): +64 7 808 7872