Payment Policy

At Zelvio, we are committed to providing a secure, transparent, and seamless checkout experience for all our customers. This Payment Policy outlines the payment methods we accept, how your data is protected, and our billing procedures.

1. Accepted Payment Methods

We offer a variety of safe and convenient payment options. At checkout, you can choose from the following accepted payment methods:

Credit and Debit Cards: We accept major credit and debit cards, including:

  • Visa
  • Mastercard
  • American Express
  • Discover
  • JCB
  • UnionPay
  • elo

Digital Wallets: 

  • Apple Pay
  • Google Pay
  • Shop Pay

Alternative Payment Methods:

  • PayPal

Note: We do not accept cash on delivery (COD), personal checks, or money orders.

2. Currency

If your credit card account is in a currency other than USD, you may be subject to a currency-conversion fee from your bank or credit card provider. We are not responsible for these fees.

3. Payment Processing & Billing

  • Order Authorization: When you place an order, your card or payment account will be authorized for the full amount.

  • Payment Capture: Your card will be charged immediately upon successful placement of your order.

4. Secure Transactions & Privacy

Protecting your sensitive information is our top priority.

  • SSL Encryption: Our website, https://tryzelvio.com/, is secured with industry-standard SSL (Secure Sockets Layer) encryption to protect your personal and payment details during the checkout process.

  • PCI Compliance: Our payment gateways are strictly PCI-DSS compliant, ensuring that your payment data is handled with the highest level of security. Zelvio does not store your raw credit card numbers on our servers.

5. Order Verification & Fraud Prevention

To protect against fraudulent transactions, we may request additional information (such as proof of billing address) to verify your identity before processing your order. If we are unable to verify the transaction, we reserve the right to cancel the order and issue a full refund to the original payment method.

6. Taxes and Hidden Fees

There are absolutely no hidden fees. The total amount you see at checkout—including the cost of the products, applicable shipping, and any applied taxes—is the exact amount you will be billed.

7. Contact Us

If you experience any issues during checkout or have questions regarding your payment, please reach out to our support team.

Zelvio (Operated by AZEAL LIMITED)
NZBN: 9429053280350
Address: 4 Jarvis Court, Huntington, Hamilton 3210, New Zealand
Phone New Zealand: +64 7 808 7872
Email: hello@tryzelvio.com