Shipping policy
Order Processing & Handling
All orders are processed within 1 to 3 business days (Monday through Friday).
Order Cut-Off Time: Orders placed before 04:00 PM (NZST) will be processed starting that same day. Orders placed after 4:00 PM (NZST), or on weekends/holidays, will be processed the following business day.
Shipping Rates & Special Offers
We want to provide the best value to our customers.
Free Shipping Offer: We offer Free Standard Shipping on all orders.
Delivery Estimates
Once your order has been processed and handed to the carrier, the following transit times apply:
Standard Transit Time: 4 to 12 business days.
Please note: While we strive to meet these timelines, delivery ranges are estimates and may be affected by carrier delays, weather, or high-volume periods.
International Shipping
We ship to select international destinations.
Transit Time: International shipments typically take 7 to 16 business days to arrive.
Customs, Duties & Taxes: For international orders, you (the customer) are responsible for any import duties, taxes, or VAT fees charged by your country's customs department. Zelvio is not responsible for these charges.
Shipment Confirmation & Tracking
As soon as your order ships, you will receive a Shipment Confirmation email containing your tracking number(s). The tracking number will be active within 24 hours.
Damaged, Lost, or Stolen Packages
We are committed to your satisfaction.
Damaged Items: If your product arrives damaged, please take photos of the packaging and the item and contact us immediately at hello@tryzelvio.com. We will arrange a replacement free of charge.
Lost Packages: If your tracking number shows "Delivered" but you have not received the package, please check around your property and with neighbors. If it is still missing after 48 hours, contact us so we can assist you in filing a claim with the carrier.
Contact Support
If you have any questions about returns, our customer support team is happy to help.
Email: hello@tryzelvio.com
Customer Support Response Time: We typically respond within 12 business hours
Business Name: AZEAL LIMITED
NZBN: 9429053280350
Phone New Zealand: +64 7 808 7872
Registered Business Address: 4 Jarvis Court, Huntington, Hamilton 3210, New Zealand